Merchant Register

Terms & Conditions

User Terms

These terms of use ("Terms of Use") mandate the terms on which users ("You" or "Your" or "Yourself" or "Users") interested in browsing or availing Picnpac Services (defined below), and accessing the platform and the mobile application owned and operated by picnpac collectively referred to as, the "Platform" connects with the merchants registered on the Platform ("Tied-up Merchants"), merchants not registered on the Platform ("Non-tied up Merchants") (together hereinafter referred to as "Merchants") and with Customers ("Customer") to avail the Picnpac Services.

Please read the Terms of Use carefully before using the Platform or registering on the Platform or accessing any material or information through the Platform. By clicking on the "I Accept" button, You accept this Terms of Use and agree to be legally bound by the same.

Use of and access to the Platform is offered to You upon the condition of acceptance of all the terms, conditions and notices contained in this Terms of Use and Privacy Policy, along with any amendments made by PicnPac at its sole discretion and posted on the Platform from time to time.

For the purposes of these Terms of Use, the term 'Picnpac' or 'Us' or 'We' refers to Picnapac Al Masa Tower 3 102 King Faisal Road UAQ UAQ. The term 'You' refers to the user or visitor of the Website and/or App. When You use our services, You will be subject to the terms, guidelines and policies applicable to such service and as set forth in these Terms of Use. As long as you comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use our Platforms and services.

Merchant Terms

1. Registration:

a. You shall be permitted to access the Platform, avail the Picnpac Services and connect with Merchants and Customers on the Platform only upon creating an Account (as defined below) and obtaining a registration on the Platform. Your ability to continue using the Platform, Picnpac Services is subject to Your continued registration on the Platform. You will be required to enter Your personal information including your name, contact details, valid phone number while registering on the Platform. b. As a part of the registration, You may be required to undertake a verification process to verify Your personal information and setting up the Account.

Picnpac shall have the right to display the information, feedback, ratings, reviews etc. provided by You on the Platform. You agree and accept that as on the date of Your registration on the Platform, the information provided by You is complete, accurate and up-to-date. In the event of any change to such information, You shall be required to promptly inform Picnpac of the same, in writing, at least 1 (one) week prior to the date on which such change shall take effect. You acknowledge and accept that Picnpac has not independently verified the information provided by You. Picnpac shall in no way be responsible or liable for the accuracy or completeness of any information provided by You. If You provide any information that is untrue, inaccurate, not current or incomplete, or Picnpac has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Picnpac reserves the right to suspend or terminate Your Account (defined below) and refuse any and all current or future use of the Platform (or any portion thereof) at any time.

2.PicNpac Services:

a. The Platform provides You with the following services ("Picnpac Services"): i. It allows You to connect with Merchants, Customers and Partners; ii. It allows You to view the items/services ("Items") listed on the Platform by the Tied Up Merchants; iii. It allows You to purchase Item(s) from the Tied Up Merchants listed on the Platform and allows You to get the Items delivered to You through their Delivery Channels ("Purchase Services"); iv. It allows You to give ratings, write comments and reviews about Delivery and Merchants; v. It facilitates improvement in the quality of the services provided by Picnpac on the Platform based on User ratings, reviews and feedbacks provided on the Platform.

b. Once the Delivery Services/ Pick-Up Services have been completed or delivered, as the case may be, You can promptly notify the same on the Platform.

c. Picnpac may, at its absolute sole discretion, add, modify, upgrade, extend, withdraw or alienate any of the Picnpac Services listed above from time to time. Picnpac does not provide any guarantee to You that the Picnpac Services will be made available to You at all times. d. You hereby agree and acknowledge that Picnpac is only a facilitator between You, the Merchants and Delivery channels (as the case maybe) and Picnpac only provides You with access to the Platform to connect with Merchants and Delivery Channels for You to initiate transactions on the Platform. You hereby agree and acknowledge that Picnpac will not be a party to any of the transactions that are initiated by You through the Platform and Picnpac shall not be liable in any manner or incur any liability with respect to the services performed by the Merchants or the Delivery Channels, as the case may be. Further, You hereby agree and acknowledge that Picnpac shall not be liable for the conduct, acts and omissions of the Merchants (including their employees ) and Or Delivery Channels in the course of providing their services to You, or for any loss or damage to the Item or otherwise caused to You as a consequence of or in relation to the services being provided to You by the Merchants or the Delivery Partner, as the case may be.

e. In case of Purchase Services, it is the duty of the Tied-Up Merchants to share the updated Item list along with its prices on the Platform. Picnpac shall not be responsible for any inaccurate Item listing on the Platform. Further, You hereby agree and acknowledge that for certain Items (Items that are perishable in nature or Item whose price varies periodically), it may not be possible for the Tied-Up Merchants to list out the exact price or prices of such Items on the Platform. The above shall also be applicable to the provision of Purchase Services. In such cases, the Delivery Partner upon reaching the Merchant outlet shall intimate You about the Item price and You shall be required to confirm the purchase of the Item and you shall make the payment for the same to complete the transaction, however if You do not confirm the purchase of the Item and do not make payment for the Item, You shall pay such fees as may be communicated to You on the Platform for the efforts of the Delivery Partner.

f. You shall not initiate any transaction for any Item on the Platform which is illegal, immoral, unethical, unlawful, unsafe, contains harmful substance and is in violation of this Terms of Use and applicable laws. Further, You hereby acknowledge and agree that Picnpac shall not be liable for any indirect, direct damage or loss, cost, expense incurred by You in relation to the transactions initiated by You on the Platform.

g. Picnpac does not check or verify the packages that are being picked up and dropped off to You by the Merchants, Delivery Channels.

h. You hereby acknowledge that Picnpac shall not be liable for any damages of any kind arising from Your use of the Picnpac Services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

i. Picnpac shall be entitled at any time without giving any reason terminate Your request for any Picnpac Service.

j. You hereby agree that Picnpac shall not be liable for any conduct or misbehaviour or actions of Delivery Partner with respect to any transactions initiated on the Platform. Further, You agree that Picnpac has no control over the Items provided to You by the Merchants and therefore, Picnpac shall not incur any liability with respect to such Items. However, keeping in mind the interests of the Users, We have informed our Merchants to ensure that Items are packaged properly to avoid any form of spillage or damage to the Item or any issues related to packaging

k. If a transaction initiated by You on the Platform cannot be completed, Merchant shall notify You on the Platform. l. You agree to provide as much information as possible on the Platform with respect to the Items/services You wish to purchase/avail, using the Platform.

m. Picnpac shall use Your locationbased information that is captured by Picnpac through global positioning system when You are using Your mobile device to request a Picnpac Service on its m-app. Such location based information shall be used by Picnpac only to facilitate and improve the Picnpac Services being offered to You.

n. You understand and acknowledge that Picnpac by itself does not sell or provide any such Items. Picnpac is not responsible for the quality, merchantability or fitness of such Items. Accordingly, in the event of any grievances arising from the transaction initiated by You on the Platform pertaining to purchase or sale of any product from any Merchant, You may contact Picnpac support for routing. your grievances to the Merchant through the Platform.

o. You hereby acknowledge that if You have any complaint with respect to the Picnpac Services, You will first inform Picnpac in writing within 24 (twenty four) hours of using such Picnpac Services.

3. User Information

a. You are solely responsible for and in control of the information You provide to us. Compilation of User Accounts and User Account bearing contact number and e-mail addresses are owned by Picnpac. Further, You understand and agree that certain information will be case sensitive and must be handled with a prudent care.

b. In the case where the Platform is unable to establish unique identity of the User against a valid mobile number or e-mail address, the Account shall be indefinitely suspended. Picnpac reserves the full discretion to suspend a User's Account in the above event and does not have the liability to share any Account information whatsoever.

4. Payment Terms

a. Purchase Services: While initiating a request for a Purchase Service, You shall pay for the price of the Items You require the merchants delivery channels to deliver to You from the Tied Up Merchant. The transaction for the Purchase Service will be initiated on the Platform once You have completed the payment for the same on the Platform. In certain exceptional circumstances, if the purchase price of the Item is not available on the Platform, You shall be required to pay the purchase price of the Item, through the Platform, as may be communicated to You by the Merchant / Delivery Channel, prior to the undertaking Purchase Service.

b. Service Fees: With respect to Purchase Services, You will be charged a separate service fees as applicable ("Service Fees"). The Service Fees shall be paid prior to availing any of the Picnpac Services.

c. You agree that Picnpac may use certain third-party vendors and service providers, including payment gateways, to process the payments made by You on the Platform.

5. Rating

a. You agree that: (i) after completion of a transaction on the Platform, the Platform will prompt the User with an option to provide a rating and comments about the Delivery Channel (with respect to the services performed by the Delivery Channels) and Merchants (with respect to the Items sold/provided by them); and (ii) the Delivery Channels and the Tied-Up Merchants may also be prompted to rate You on the Platform. Based upon such Delivery Partner and Merchant ratings, Your rating score on the Platform will be determined and displayed.

b. Picnpac and its affiliates reserve the right to use, share and display such ratings and comments in any manner in connection with the business of Picnpac and its affiliates without attribution to or approval of Users and You hereby consent to the same. Picnpac and its affiliates reserve the right to edit or remove comments in the event that such comments include obscenities or other objectionable content, include an individual’s name or other personal information, or violate any privacy laws, other applicable laws or Picnpac’s or its affiliates’ content policies.

c. Location: You acknowledge and agree that Your geo-location information is required for You to avail the Picnpac Services and initiate transactions on the Platform. You acknowledge and hereby consent to the monitoring and tracking of Your geo-location information. In addition, Picnpac may share Your geo-location information with Delivery Partners and Merchants (as the case maybe).

Eligibility to Use

a. You represent that You are of legal age to form a binding contract and are not a person barred from receiving using or availing Picnpac Services under the applicable laws.

b. Picnpac reserves the right to refuse access to the Platform, at any time to new Users or to terminate or suspend access granted to existing Users at any time without according any reasons for doing so.

User Account, Password, and Security

a. In order to use the Platform and avail the Picnpac Services, You will have to register on the Platform and create an account with a unique user identity and password ("Account"). If You are using the Platform on a compatible mobile Device, You will have to install the application and then proceed with registration.

b. You will be responsible for maintaining the confidentiality of the Account information, and are fully responsible for all activities that occur under Your Account. You agree to (i) immediately notify Picnpac of any unauthorized use of Your Account information or any other breach of security, and (ii) [ensure that You exit from Your Account at the end of each session.] Picnpac cannot and will not be liable for any loss or damage arising from Your failure to comply with this provision. You may be held liable for losses incurred by Picnpac or any other User of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential.Use of another User’s Account information for using the Platform is expressly prohibited.

Intellectual Property Rights

a. The Platform and process, and their selection and arrangement, including but not limited to, all text, videos, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork, algorithm and computer code (and any combination thereof), except any third party software available on the Platform, is owned by Picnpac ("Picnpac Property") and the design, structure, selection, co-ordination, expression, look and feel and arrangement of such Picnpac Property is protected by copyright, patent and trademark laws, and various other intellectual property rights. You are not permitted to use Picnpac Property without the prior written consent of Picnpac.

b. The trademarks, logos and service marks displayed on the Platform ("Marks") are the property of Picnpac, except any trademark, logos and service marks of third parties available on the Platform. You are not permitted to use the Marks without the prior consent of Picnpac or such third party as may be applicable.

Violation of the Terms of Use

You agree that any violation by You of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to the Company/Client, as the case may be, for which monetary damages would be inadequate, and You consent to the Company/Client obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that the Company/Client may have at law or in equity. If Company/Client takes any legal action against You as a result of Your violation of these Terms of Use, they will be entitled to recover from You, and You agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief that may be granted.

Additional Terms

a. We may also require You to follow additional rules, guidelines or other conditions in order to participate in certain promotions or activities available through the Platform. These additional terms shall form a part of this Terms of Use, and You agree to comply with them when You participate in those promotions, or otherwise engage in activities governed by such additional terms.

Governing Law

This Terms of Use shall be governed by and constructed in accordance with the laws of United Arab Emirates without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at United Arab Emirates.

Report Abuse

In the event You come across any abuse or violation of these Terms of Use or if You become aware of any objectionable content on the Platform, please report the same to the following e-mail id: In case You have any queries with respect to the Terms or the Picnpac Services, please write to Us at

Merchant (Grocery) Partner Terms of use

The picnpac Master Framework Letter (“Letter”) along with the Merchant Partner Terms of Use (“Terms”), represents and confirms our mutual Terms with respect to the Merchant Partner’s participation on the proprietary mobile platform currently made available by picnpac Digital Private Limited (“picnpac” or “us”) or its affiliates, from time-to-time, and referred to as the “picnpac App”. Upon signing by both parties, the Letter and the picnpac Merchant Terms of Use binding and enforceable legal contract between you and picnpac as of the date set forth above (“Effective Date”)


The “PicnPac Dashboard” will be made available to the Merchant to access on-demand logistic services. For the sake of clarity, neither PicnPac nor its affiliates provide any delivery or logistics services, but PicnPac provides a platform for Merchants like yours to connect with customer and to receive On demand Orders, payment processing and related information services in connection with the sale of the products. “Delivery Channels” is defined as an independent individual who intends to provide on demand delivery service using PicnPac’s proprietary technology platform under license from PicnPac.